Terms & Conditions

Czech Your Way (“CYW”, “we”, “us”) is an online Czech-language learning service operated by:

Provider

Kristýna Zuzaňáková

Company ID (IČO)

17309743

Registered address

sídliště Pod lesem 860/14, 742 35 Odry, Czech Republic

Registered in

Registered as a sole trader in the Czech Trade Licensing Register (živnostenský rejstřík) kept by the Municipal Authority of Odry (Městský úřad Odry), since 7 July 2022

VAT

Not registered for VAT — all prices are final

E-mail

SUPPORT E-MAIL

Phone

PHONE

Website

www.czechyourway.cz

The same address and e-mail are our address for complaints, withdrawal from the contract and any other notice under these terms. We do not charge anything for using that e-mail beyond what your own connection costs you.

These terms form part of every contract you conclude with us through czechyourway.com — whether you only create a free account or you buy a paid Membership. By completing registration or an order you confirm that you have read them and agree to them.

• Contract language. The contract is concluded in English. Decide whether you also publish a Czech version; if you do, say here which one prevails.
• Record of the contract. We store the concluded contract electronically and it is not accessible to third parties. You can ask us for a copy at any time at SUPPORT E-MAIL.
• Individual arrangements win. If we agree something with you in writing that differs from these terms, that arrangement takes precedence over the corresponding clause here.
• Your statutory rights are untouched. Nothing in these terms limits the rights Czech consumer law gives you. Where a clause here would be less favourable than the law, the law applies.

Service

The Czech Your Way web application and all learning content, exercises and features available in it.

Account

Your personal user account in the Service.

Free Access

The part of the Service available without payment.

Membership

Paid access to the full Service for a fixed term, renewing automatically unless cancelled.

Founding Membership

A Membership bought during the launch period at the founding price, with the price lock described in section 7.

Content

Lessons, exercises, recordings, texts, images and any other material we make available in the Service.

Consumer

A natural person who is not acting in the course of their business or profession, as defined in § 419 of the Civil Code.

• You must be at least 18 years old to buy a Membership. If you are between 15 and 18, you may only use the Service with the consent of your parent or legal guardian, who then contracts with us.
• Your Account is personal. One person, one Account — do not share your login, and do not let anyone else use your Membership.
• Keep the details in your Account accurate and up to date, and keep your password to yourself. Tell us straight away at SUPPORT E-MAIL if you think someone else has got into your Account.
• You are responsible for everything that happens under your Account until you tell us it has been compromised.

The presentation of the Service and its price on our website is an invitation to order, not a binding offer. The contract comes into existence as follows:

1. You create an Account or log in.
2. You choose a Membership and go to checkout, where you see the full price including all taxes and fees, the length of the term and the renewal terms.
3. You can go back and correct anything you have entered at any point before you submit the order — the checkout is designed so that mistakes made when entering data can be found and corrected.
4. You place a binding order by pressing the button labelled “Order with obligation to pay”, and you pay through our payment provider (see section 7).
5. The contract is concluded when we confirm your order by e-mail. That confirmation is sent to the address in your Account without undue delay after your payment is authorised.

Together with the confirmation we send you these terms in text form, so that you can store and reproduce them, along with the confirmation of your consent under section 9 where you gave one. For Free Access, the contract is concluded when you complete registration; nothing is charged.

An active Membership gives you access, for the whole of your term, to all Content and features published in the Service at the time — including everything we add during your term.

What is not included

• Individual lessons with a teacher, tutoring, correction of your written work or any other one-to-one service, unless we agree it separately.
• Any certificate, accreditation, or preparation guarantee for a state or international exam.
• Any promise of a particular learning result. Language learning depends on how you use the Service.

Technical requirements

The Service runs in a web browser and needs: a current version of Chrome, Safari, Firefox or Edge; JavaScript and cookies enabled; a stable internet connection; and audio playback for listening exercises. We do not apply any technical protection measures beyond the login to your Account, and the Service does not need to interoperate with any other hardware or software.

Changes to the Service

We keep developing the Service and we may add, change or remove features and Content. Where a change goes beyond what is needed to keep the Service working and it would noticeably worsen your access to it, we will tell you at least 30 days in advance by e-mail, and you may terminate your Membership free of charge within 30 days of that notice, with a refund of the unused part of your term (§ 2389m of the Civil Code). We will also supply the updates needed to keep the Service conforming to the contract throughout your term, as § 2389f requires.

Price

The Founding Membership costs 1,490 CZK per year. Prices shown at checkout are the total you pay — they include VAT where applicable and there are no additional fees from us. Confirm the VAT treatment: if you are or become a VAT payer, cross-border sales of digital services to EU consumers are taxed in the customer’s country under the OSS regime once you pass the EUR 10,000 threshold, and the displayed price then has to reflect that. Your bank or card issuer may charge you for a currency conversion; that is between you and them.

Payment

Payments are processed by Stripe (Stripe Payments Europe, Limited). You enter your card details on Stripe’s payment page; we never receive or store your full card number. Payment is due in advance for the whole term. The contract is not concluded, and access is not activated, until the payment is authorised.

Term and automatic renewal

• A Membership runs for 12 months from the day it is activated.
• It renews automatically for further 12-month terms at the price then in force for you, and the card on file is charged on the renewal date, unless you cancel first (section 10).
• We will remind you by e-mail before each renewal, at least 7–14 days in advance, telling you the date and the amount.
• You can cancel at any time up to the day before the renewal date; the renewal is then not charged.

The founding price lock

As a Founding Member, your price stays at 1,490 CZK per year for as long as your Membership stays active and uninterrupted, even when the standard price goes up. If your Membership lapses — you cancel it, or a renewal payment fails and is not settled within the grace period below — the lock ends, and rejoining is at the price then advertised.

Price changes

We never change the price during a term you have already paid for. For everyone outside the founding price lock, we may change the price for future terms; we will tell you at least 30 days before the renewal date, and you may cancel before then if the new price does not suit you.

Failed payments

If a renewal payment fails, Stripe retries it over the following days and we ask you to update your card. If it is still unpaid after 14 days, we suspend access to the paid part of the Service; your Account and your learning progress stay in place, and Free Access continues.

Invoices

We issue a receipt or invoice for each payment and send it to your e-mail address or make it available in your Account.

We activate your Membership immediately after the payment is authorised, unless you tell us at checkout that you would rather we waited until the 14-day withdrawal period in section 9 has run out. Access is provided continuously for the whole term.

As a consumer buying at a distance you have the right to withdraw from the contract within 14 days of the day it was concluded, without giving a reason and without any penalty (§ 1829(1) of the Civil Code).

When that right ends early

The Service is digital content that is not supplied on a physical medium. Under § 1837(l) of the Civil Code your right of withdrawal ends once we begin supplying it, provided that all of the following are true — and at checkout we ask you to confirm them explicitly:

1. you gave your express prior consent to us starting to supply the Service before the 14-day period expires;
2. you acknowledged that by doing so you lose your right of withdrawal; and
3. we sent you a confirmation of that consent and acknowledgement in text form together with the order confirmation.

If you do not give that consent, we will not open the paid Content to you until the 14 days have passed, and your right of withdrawal stays intact for the whole period. If we ever started supplying without your consent, you may withdraw and we may not ask you for any payment.

How to withdraw

Send us an unambiguous statement to SUPPORT E-MAIL or to our registered address before the 14 days are up. You can use the model form in the annex to these terms, but you do not have to. We will confirm receipt without delay. If you withdraw validly, we refund everything you have paid within 14 days of receiving your notice, by the same means you used to pay, unless you agree to another means at no extra cost to you.

Beyond your statutory rights, we offer a 14-day money-back guarantee: if you decide within 14 days of your first payment that Czech Your Way is not for you, write to SUPPORT E-MAIL and we refund that payment in full, even if you had already consented to immediate access and lost the statutory right of withdrawal under section 9. Your access ends when the refund is made. The guarantee applies to your first Membership term only, once per customer.

Cancelling

You can cancel at any time in your Account settings or by e-mailing SUPPORT E-MAIL. Cancelling stops the automatic renewal — it does not cut your access short. You keep full access until the end of the term you have paid for, and you are not charged again. Because the Service is supplied for the whole term, cancelling part-way through does not on its own entitle you to a refund of the remainder; the cases where it does are in sections 6, 9, 10 and 12.

Deleting your Account

You can ask us to delete your Account at any time. Deleting it ends the contract and removes your learning progress; we keep only what the law requires us to keep, as described in our Privacy Policy.

When we can end it

We may suspend or terminate your Membership if you seriously or repeatedly breach these terms — in particular section 13. We will warn you first and give you a chance to put it right, unless the breach makes that pointless. If we terminate for your breach, we do not refund the remaining term; if we terminate for any other reason, we refund the unused part of it pro rata.

We must supply the Service in the agreed quality and quantity, fit for its purpose and matching how it is described on our site, and we must keep it that way throughout your term (§§ 2389b–2389f of the Civil Code). If we do not, you have rights from defective performance.

Where the Service is defective, you may first require us to put it right within a reasonable time and without significant inconvenience to you. If we do not, or if the defect is so serious that immediate withdrawal is justified, you may ask for a reasonable discount or withdraw from the contract — except where the defect is only minor (§ 2389j).

How to complain

1. Write to SUPPORT E-MAIL describing what is wrong and what you would like us to do about it.
2. We confirm in writing when we received your complaint, what it concerns, and how you want it resolved.
3. We decide the complaint straight away, or within three working days in complex cases, and settle it — including any repair — within 30 days of receiving it, unless we agree a longer period with you (§ 19 of Act No. 634/1992 Coll.).
4. We confirm in writing the date and manner of settlement, or give reasons if we reject the complaint.

If we miss the 30-day deadline, you may withdraw from the contract or ask for a reasonable discount. A short interruption for maintenance, or a fault caused by your own device or connection, is not a defect of the Service.

All Content in the Service is protected by copyright and belongs to us or our licensors. For the duration of your Account we give you a personal, non-exclusive, non-transferable, revocable licence to use the Content for your own learning. You may not:

• share your login, or give anyone else access to Content that is behind the paywall;
• copy, download, record, republish or redistribute Content, or make it available to anyone else, beyond what copyright law allows for personal use;
• use the Content commercially — including teaching from it, or reselling it in any form;
• scrape the Service, or use it to build, train or evaluate any dataset or machine-learning model;
• circumvent access controls, probe the Service’s security, or interfere with its operation;
• use the Service unlawfully, or in a way that harms other users.

Breaking these rules is a material breach of the contract. It may also be an infringement of copyright, which we may pursue separately.

Anything you type into exercises, notes or feedback stays yours. You give us a free licence to store and process it so that we can run the Service for you, show your progress and improve how the Service works. We may remove content that is unlawful or abusive. Do not put personal data about other people, or anything confidential, into the Service.

We work to keep the Service available continuously, but we do not promise uninterrupted operation. We may take it down for maintenance, ideally announced in advance and outside peak hours. We are not responsible for outages caused by your device, your connection, or events outside our control.

Support runs by e-mail at SUPPORT E-MAIL. We aim to answer within 2 working days.

We are liable for damage we cause under Czech law. Nothing in these terms limits our liability for damage caused intentionally or by gross negligence, for damage to a person’s natural rights, or in any other case where the law does not allow liability to be limited — and nothing here limits your statutory rights as a consumer.

Beyond that, we are not liable for a learning outcome you hoped for and did not reach, or for how you use Czech in your own life, and we are not liable for third-party services you use to reach the Service.

We process your personal data to run the Service, take payments and — where you have consented — to measure and advertise it. What we collect, why, who receives it and what rights you have is set out in the Privacy Policy, including the cookie section.

Please come to us first at SUPPORT E-MAIL — most things are quicker to fix that way, and we answer within 30 days.

Out-of-court settlement (ADR)

If we cannot agree, you have the right to an out-of-court settlement of the dispute. The competent body is the Česká obchodní inspekce (Czech Trade Inspection Authority), Štěpánská 796/44, 110 00 Praha 1, adr.coi.gov.cz, e-mail adr@coi.gov.cz. The procedure is free of charge for you, it is voluntary, and you must start it within one year of first raising the complaint with us. It does not stop you going to court.

If you live in another EU member state, the European Consumer Centre Czech Republic can help you deal with a cross-border complaint.

Supervisory authorities

• Česká obchodní inspekce — supervision of consumer protection, coi.gov.cz.
• The competent trade licensing office (živnostenský úřad) — supervision of our trade licence.
• Úřad pro ochranu osobních údajů — supervision of personal data protection, uoou.gov.cz.

The contract and these terms are governed by Czech law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another EU member state, this choice does not deprive you of the protection of the mandatory rules of your own country (Article 6 of the Rome I Regulation).

Disputes are decided by the Czech courts. If you are a consumer, you may also bring proceedings in the courts of the country where you live, and we may sue you only there (Articles 17–19 of the Brussels Ia Regulation).

We may change these terms — for example when the Service changes or the law does. We will publish the new version here and e-mail you at least 30 days before it takes effect. If you do not accept the change you may terminate your Membership before that date, and we refund the unused part of your term. For a Membership already paid for, changes apply from the next renewal. Continuing to use the Service after the effective date means you accept the new version.

• If a clause of these terms turns out to be invalid or unenforceable, the rest stays in force and the invalid clause is replaced by the closest valid rule.
• Not enforcing a right straight away is not a waiver of it.
• You may not transfer your Account or your rights under the contract to anyone else without our written agreement. We may transfer ours to a successor of the business, without your position being worsened.
• We keep the previous versions of these terms and will send you any of them on request.

Version 1.0, effective from EFFECTIVE DATE.

Complete and return this form only if you wish to withdraw from the contract. You are not obliged to use it.

To Kristýna Zuzaňáková, sídliště Pod lesem 860/14, 742 35 Odry, Czech Republic, SUPPORT E-MAIL:

• I hereby give notice that I withdraw from my contract for the supply of the following digital content: Czech Your Way Membership.
• Ordered on: ……………………
• Name of consumer: ……………………
• Address of consumer: ……………………
• E-mail used for the order: ……………………
• Signature of consumer (only if this form is notified on paper): ……………………
• Date: ……………………